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	Pro-Link GLOBAL A Global Immigration Law Firm Serving 65+ Countries

Pro-Link GLOBAL, PA, is a U.S.-based law firm that’s rethinking the way global immigration is managed. This niche provider of corporate global immigration needs focuses, not on inbound U.S. immigration law, but instead on U.S. outbound cases and external country-to-country cases. However, maintaining a global reach demands global compliance. Pro-Link needed a case management system that could ensure complete compliance in every country in which they do business.

Background

A boutique global immigration law firm that specializes in global work permits, residence permits, entry visas, immigration documentation and global migration consulting services, Pro-Link’s success lies in its business model of providing a much needed set of specialty services. The law firm, with 65 offices worldwide, is a one-stop shop for all aspects of global immigration. And because they’re not in direct competition with other U.S. immigration law firms, Pro-Link is able to provide their services not only to their corporate clients, but also to U.S. immigration law firms seeking assistance with outbound cases.

Ensuring Compliance

Pro-Link’s greatest technical challenge was simply finding the best way to maintain full compliance for all its clients throughout the world. Prior to using INSZoom’s global case management products, Pro-Link tracked compliance data manually and through excel spreadsheets and a calendar program. Information was scattered in numerous software and varied locations; consistency and a core location for data were direly needed.

“With INSZoom, all our data is in one place,” says Michele Longley, GMS, VP Global Business Delivery, Pro-Link GLOBAL, PA. “It has certainly increased our efficiency tremendously. We’re able to pull reports and find assignees in one place. With offices around the world, our consultants are able to access data in real time on a single platform.”

INSZoom’s products gave Pro-Link the power to more effectively stay on top of all aspects of client immigration compliance. While the company’s original system did get the job done, INSZoom’s case management has helped Pro-Link do that job better, faster and more effectively. “We’re able to stay on top of our expiration dates,” says Longley. “Are the assignees staying in country? Do we need to review their case? Being able to provide timely reports for our clients reassures them of our commitment to quality service.”

Empowering Customizability

When searching for a case management solution, Pro-Link tried a number of companies’ products. “We tried other companies that were developing global software and we tried to create something with other programs, but INSZoom’s infrastructure was already established,” says Longley. “We were able to work with what INSZoom has and to customize within that framework.”

INSZoom’s products are highly customizable and built to be structured around the ways that our clients do business. “We’ve created our own process maps within INSZoom for the countries we work in,” says Longley. “We track, maintain and handle all our cases through INSZoom. The whole process map is set in INSZoom within each individual country. We maintain contact with the assignee and the HR people we deal with … all of that goes in INSZoom.”

A Global Reach for Global Clients

Because Pro-Link’s business model revolves around maintaining exceptional immigration services worldwide, they needed a software provider that had that same commitment. INSZoom’s Immigration Forms library contains up-to-date forms for more than 55 countries, all of which are updated within 24 hours of any change. “We’ve had a really good response from INSZoom when we’ve needed assistance or guidance as far as forms updates go,” says Longley. “We’ve been really pleased with the response from INSZoom’s IT side and INSZoom’s Help Department has been really effective. We almost always get a same-day response and, invariably, it’s within a couple of hours. When we request online help, someone is always available.”

A Streamlined Life

The ultimate and most advantageous result of INSZoom’s case management products for Pro-Link, says Longley, is that we’ve helped their growth be more manageable. “INSZoom does streamline processes and, for bringing on new staff, you only have to learn one program. Especially, as we are a global company, having our data on one platform ensures our consultants access to data in real time no matter where we are in the world. Our aim is to have our processes as streamlined as possible.”

And that’s just what INSZoom does for Pro-Link Global and numerous other clients worldwide: we streamline your business, so that you can practice what you do best – immigration law – more effectively and more efficiently.

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