Customer Care – Data Security

All INSZoom data and servers are located in the United States. We provide each and every one of our clients with a state-of-the-art security system that ensures their data is never compromised. At INSZoom, security is our top priority. We understand that protection, availability and privacy of your data are crucial to the operation of your practice, university, organization or corporation. We devote a significant amount of resources solely toward developing new techniques to counter viruses, worms and hackers. INSZoom provides the most secure data protection system on the market. So rest assured; your data is secure with INSZoom.

By signing on with INSZoom you've made an investment in the latest immigration support technology. We'll be with you every step of the way to ensure that you get the most out of our suite of solutions. Our customer care team has extensive experience in the immigration industry and provides proactive support to ensure our clients use the best aspects of technology to enhance their business practices.

We're Listening

At INSZoom we're in the business of helping you. And it's in our best interest to listen to what you have to say and continue to develop our product line based on your needs and the way you work. Our customer care team advocates for your needs and consistently provides feedback to our product development group based on what you say and what your concerns are. This ensures that we are always delivering product enhancements and new features based on the real world of immigration.

We're Always There to Provide Quality Training

We know that, for your practice or company to truly excel, you and your staff need to be trained in all major aspects of your technology solutions. That's why INSZoom makes training a priority with all of our clients. We train all of our clients, either onsite or virtual, and make sure that everyone on your team knows that our team of experts are continually available to assist them with any and all aspect of INSZoom's technology solutions. We're committed to making sure you're able to use all of INSZoom's robust services and modules.

We're Available Whenever You Need Us

Need help with INSZoom's product line? We're always available to assist you with any questions or inquiries you might have.

  • Regular Customer Care Hours: 7 a.m. to 6 p.m. PST
  • Emergency Hours: 24 hours round the clock.
  • Customer Support Hours: 24 x 7

Get in touch if you need any assistance at all. You can email us at support@inszoom.com or call a customer care representative at 925-244-0600. And thank you for choosing INSZoom. We're always available to help.

INSZoom's software system is supported by leading technology vendors, including Cisco Systems, Check Point, Network Associates and Verio for its security requirements. All our data communications are transmitted through Verisign's 128-bit encryption technology. Our network and servers are protected by Cisco Networks PIX-Firewall, Check Point intrusion detection and software firewall, and antivirus software from Network Associates / McAfee. We ensure that all information is available only to authorized users. Our servers and data storage are hosted with Verio in an environment with 24x7 security and video surveillance monitored by security guards and protected by biometric hand scan entry systems and a Mantrap controlled entrance/exit.

Our extremely secure data centres contain the following features:

  • Redundant uninterruptible power supplies
  • Multiple redundant back-up generators
  • Fire suppression
  • Raised floors
  • HVAC
  • Separate cooling zones
  • Humidity control
  • Multiple levels of security
  • Data backup and availability

We backup your data every hour of every day in three, separate, geographical locations in the U.S. This ensures that your data can be recovered immediately in the event of a disaster. We'll make sure your system and your data are restarted immediately without the loss of vital information.

INSZoom operates within a Server Farm environment with standby servers; this guarantees 24 x 7, round the clock uptime and availability of service.

With INSZoom, your data is always secure all the time.